Terms And Conditions

The following are the terms of the agreement between Coconut Connections Ltd. and the buyer. The buyer agrees to review this contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.

1. The contents of this website are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.  

2. This website is directed at buyers who live in Europe only.  If you inadvertently place an order with Coconut Connections Ltd and you live outside Europe then your payment will be refunded, less all applicable bank charges (currently approx. 4.5% of the total charge).  The balance of your payment will be refunded within 7 working days.

3. Coconut Connections Ltd. has taken care in the preparation of the content of this website. We have tried to ensure that information provided in the website is accurate.  However, we make no representation and give no warranty of any kind in respect of the information.  To the fullest extent permitted by the law Coconut Connections Ltd. disclaims all warranties of any kind with respect to the content of this website.

4. Coconut Connections Ltd. and its directors, partners, suppliers or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Coconut Connections Ltd., its directors, partners or employees.

5. Coconut Connections Ltd. respects the intellectual property rights of others and we respectfully request our users to do the same.

6. All content of this website is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

7. Any links on this website to other websites are provided for your interest only and Coconut Connections Ltd. has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

8. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Coconut Connections Ltd. may accept or decline in its absolute discretion without having to give a reason.

9. In the event that an order is placed with Coconut Connections Ltd. a Contract is deemed to be made at the point of a sale invoice being issued by Coconut Connections Ltd. following checking of orders by our staff. 

11. Orders are processed via our fully secure servers.

12. Coconut Connections Ltd. are not obliged to supply the goods to you until we have received payment in full.

13. Orders are normally despatched within three working days.

14. Coconut Connections Ltd. will arrange for delivery of the products you order to the address which you specify. However, the time for delivery shall not be essential to the contract between us.  Some recipients may be contacted to ensure delivery.

15. If you do not take delivery of the products or supply adequate delivery instructions, the goods will be returned to us and the order cancelled.  In this event, you will be liable for both the delivery charges and the return charges.  The balance of the cost of your order will be refunded to you within seven days.

16. All goods are checked by us prior to despatch to ensure that there is no existing damage.  However, it is possible for items to be damaged in transit.  All goods should be signed for as "unchecked" and any damage must be reported to us within three days after the delivery date either by email or by phone.  We will not be liable for any loss or damage if you fail to do either of the foregoing.

17. If there is an error or any other delivery problem in respect of the products ordered, you must notify us either by email or by phone within three days after the delivery date.  We will not be liable for any loss or damage if you fail to do this.

18. In the unlikely event that our products do not meet your expectations or requirements, although being of merchantable quality, then by mutual agreement and upon return of the unopened goods to our premises (at the Buyer's expense), we will initiate a refund on the value of the returned items, less a 25% restocking charge.  Once the item(s) are received back in our office in good condition you will receive a refund within seven days.

19. Coconut Connections Ltd. reserves the right to make changes which do not materially affect the quality or performance of the products that it offers for sale.

20. In the unlikely event that you are dissatisfied with our product, unless we receive notification from you in writing within 7 days of receipt of the product and are given the opportunity to address the situation, we will not be responsible for any charge back fees made by our bank and this fee will be passed directly back to you.  You will be requested by certified mail to reimburse us for the cost of the product (including postage and packing charges) together with the charge back fee.

21. The price of the products will be the price quoted in the website at the time we accept your order.  The price will include any applicable VAT and delivery costs.

22. Coconut Connections Ltd. aim to deliver goods to you within the time indicated by us but we cannot give an exact delivery date.  We also may on occasion deliver the goods in several consignments but will not charge any extra delivery for this.  If we have not delivered the goods within 30 days of expected delivery then you may cancel the Contract.  We will refund any money paid by you.

23. Coconut Connections Ltd. may correct any error appearing in the website or withdraw any product from sale without incurring liability.  Price and availability is also subject to change without notice.

24. We endeavour to make shopping with Coconut Connections Ltd. as pleasant and trouble-free as possible.  However, on occasion, things can go wrong.  If you are unhappy with our service for any reason, please contact us either by telephone: 01494 771419, Fax:  01494 778093, by or by mail: Coconut Connections Ltd., 5 Sycamore Dene, Chesham, Bucks HP5 3JT, England.  We will make all reasonable attempts to handle complaints within five working days.

25. The preceding terms and conditions shall apply to sales to persons dealing as consumers.

26. The Contract (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

27. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.  

28. These terms and conditions do not affect consumer statutory rights.

29. Errors and omissions excepted.

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